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Emotional Intelligence Fact File

What the Research Says

Emotions matter in the workplace, affecting everything from the speed with which team’s are able to respond to workplace challenges1, to the market adjusted share earnings of companies2.

Emotions can be used to enhance decision-making3, and moods can be used to enhance our thinking4.

Generally speaking, positive emotions are associated with better performance5, yet joy is the least expressed emotion at work6.

Negative emotions have their place, and can also be harnessed to productive ends7.

Suppressing emotions is not good for you8, and it also hinders your communication with others9.

References

1 P. Jordan, N Ashkanasy, C. Hartel & G. Hooper (2002), 'Workgroup Emotional Intelligence', Human Resource Management Review, 12 195-214.

2 S. Barsade, A. Ward, J. Turner & J. Sonnefeld (2000), 'To Your Heart's Content: The Influence of Affective Diversity on Top Management Teams', Adminsitrative Science Quarterly, 45, 802-836.

3 C. Estrada, A. Isen, & M. Young (1994), 'Positive Affect Improves Creative Problem Solving in Physicians', Motivation & Emotion, 18, 285-299.

4 G. Bower (1981), 'Mood & Memory', American Psychologist, 36, 129-148; A. Isen (1987), 'Positive Affect, Cognitive Processes & Social Behaviour', in L. Berkowitz (ed) Advances in Experimental Social Psychology.

5 D. Caruso & P. Salovey (2004), The Emotionally Intelligent Manager, Jossey-Bass.

6 D. Gibson (1995), 'Emotional scripts and changes in organisations', in F. Massarik (ed) Advances in Organisational Development, vol. 3.

7 J. Forgas (2000), 'Affect & Information Processing Strategies' in J. Forgas (ed) The Role of Affect in Social Cognition, Cambridge University Press.

8 J. Gross (1998), 'Antecedent and response focused emotional regulation', Journal of Personality & Social Psychology, 74, 224-237.

9 P. Ekman (1993), 'Facial Expression & Emotion', American Psychologist, 48, 384-392.