Hard Conversations Sydney 9 April 2010
4 Ways to Stimulate Productive Conflict
Not all conflict is bad. Both a small degree of conflict about how work should get done, and low-moderate degrees of conflict when discussing what work should be done (eg team performance goals) are both associated with higher levels of group performance. And while most leaders tend to be conflict avoiders – not wanting to hear the negatives from staff, such complacency is becoming increasingly less tolerable in a globally competitive world. Here are 4 ways to stimulate productive conflict:
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Improve your ability to use strategic encouragement, skilful feedback, behaviour calling and coaching moments to shape the behaviour of your staff.
IN-HOUSE PROGRAM OPTIONS AVAILABLE CONFLICT MANAGEMENT
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Most conflict is caused by miscommunication.